Warranty

AISION DESIGN offers a limited warranty against defects in materials and workmanship for a period of one years following the original purchase date of your AISION watch from an authorized dealer. This warranty covers defects in materials and workmanship with your AISION watch. If you encounter either of these issues with your watch we will repair or replace it, subject to our inspection of the watch. The warranty does not cover normal wear and tear or batteries, glass, watch case, strap, bracelet, loss or theft. Having a warranty does not mean you can abuse your watch and expect to have it repaired free of charge. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture. The foregoing does not affect your statutory rights.

Shipping

AISION DESIGN currently ships to addresses in the USA, China, South Korea, Hong Kong, Japan, Singapore, Australia and all 28 EU countries (Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom). Please note that you may be responsible for duties, fees and taxes applicable in your region.

Returns

If you are not 100% satisfied with your purchase from AISION, you can return it for an exchange or refund, provided it is within 30 days of receipt of the good by you and provided the item is new, unused, and in the original packaging. To request a return please contact AISION DESIGN Customer Care at aision@aisiondesign.com. We will assess whether the returned goods are in pristine condition, and if so, the refund will be made within 30 days. Refunds can only be issued in the form of original payment.

Returns are only accepted for items purchased directly from www.aisiondesign.com. 

To return your product please email aision@aisiondesign.com for an RMA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aision@aisiondesign.com.